1. Who this policy covers
This Privacy Policy covers the Wagad Connect mobile app and related website/services. The service helps users coordinate pre-planned travel and available seats, rather than operating the journeys itself.
2. Information we process
Account and authentication
Name, email address, mobile number, profile photo, gender or selected role (where provided), account preferences, Google Sign-In identifier if used, password authentication information where applicable, OTP verification records, login activity and account status.
Identity verification and vehicles
Where submitted or required: selfie/identity images, KYC documents, licence and verification outcomes, vehicle registration, ownership, RC/PUC/insurance/permit expiry details and seating capacity.
Ride and communication
Ride routes, departure and estimated arrival dates/times, requested seats, contribution amount, booking/request status, trip activity, pickup-related details, chat messages, ratings, complaints and support tickets.
Safety, location and emergency contacts
Emergency contact names and numbers you choose to save; location information when you grant permission or use a location-dependent feature such as emergency sharing or pickup coordination; reports and incident information you submit. We do not claim continuous background location tracking unless that feature is specifically provided and permissioned in the app.
Technical data
Push notification token, device and application diagnostics when available, timestamps, IP address or server logs needed for functionality, fraud prevention and security.
3. Why we use information
- Create and protect accounts; provide email or Google authentication.
- Display, search, manage and confirm planned rides and seat requests.
- Let users contact each other in relation to a journey.
- Provide relevant notifications, ride alerts and optional language preferences.
- Process KYC and vehicle verification when the feature is enabled.
- Enable safety tools, support, incident investigations and abuse prevention.
- Maintain records needed for dispute resolution and legal compliance.
4. Sharing with other users and providers
Relevant trip, vehicle, name and contact details may be visible to the other users involved in a ride, particularly after confirmation. We do not intentionally display private KYC documents as public profile material. Service providers supporting hosting, email delivery, authentication and push messaging may process data for these functions. We may also disclose information when legally required or needed for serious safety issues.
5. Location, camera and notifications
Location, camera/photos and notification functions require relevant permissions where applicable. Camera/photos can be used for profile, verification, vehicle documentation or safety features. You may manage permissions through your device settings, but some app features may stop working when permissions are disabled.
6. Security
We use technical and organisational safeguards intended to limit unauthorised access. Access to sensitive verification information should be restricted to authorised personnel and systems. No electronic system is entirely risk-free. If you suspect misuse, contact us promptly.
7. Retention and account deletion
We keep information as necessary for account operation, ride history, safety investigations, fraud prevention, dispute handling, security and applicable legal obligations. We do not represent that a single fixed retention period applies to every data category.
When the in-app account deletion process is successfully completed, account identifiers are anonymised/disabled, authentication credentials are removed, and specified profile, KYC, emergency contact, notification and ride-alert data is deleted or anonymised. Some historical ride, booking, communication or audit records may remain where necessary for record integrity, lawful retention, safety or dispute purposes, with personal data minimised where feasible. A request may require resolving active ride/booking obligations first. Request account deletion here.
8. Your choices and requests
Subject to applicable law, you may request access, correction, deletion or information about the processing of your data. You can update certain profile details in the app. Email wagadconnect@gmail.com for privacy questions, corrections or grievances. We may reasonably verify your identity before disclosing or changing account data.
9. Children
Driving requires the appropriate legal age and a valid licence. The app is not designed for children to offer rides as drivers. Where a minor's personal data is involved, applicable legal requirements must be followed.
10. International and third-party services
Infrastructure, authentication, email and notification providers may process service data under their own applicable terms and safeguards. Third-party links may have separate privacy policies.
11. Changes to this policy
We may update this policy when the service, processing activities or applicable rules change. The current version and last updated date will be available on this page. Where required, we will notify users of material updates.
12. Privacy and grievance contact
Email: wagadconnect@gmail.com
For help with account data, safety reports or grievances, also see Contact Wagad Connect.