1. Before you travel
- Check the driver's identity and vehicle registration against the details shown in the app.
- Confirm route, departure time, pickup point, destination and any agreed travel contribution.
- Consider sharing trip details with someone you trust.
- Do not board or continue if the situation or vehicle appears unsafe.
2. For drivers
- Use a roadworthy vehicle with valid legally required documentation and insurance.
- Check brakes, tyres, lights and safe seating capacity.
- Never drive while intoxicated, impaired, fatigued or distracted.
- Never overload the vehicle or take unnecessary risks to save time.
- Do not allow illegal, hazardous or prohibited goods.
3. For passengers
- Be ready at the agreed pickup point and follow lawful safety instructions.
- Use seat belts where provided and required.
- Treat everyone respectfully and do not distract the driver.
- Do not share OTPs, passwords or sensitive financial credentials with another user.
4. Prohibited conduct
Intoxicated driving, harassment, unwanted contact, discrimination, stalking, threats, violence, fraud, theft, trafficking, unlawful transport, illegal goods and unsafe driving are prohibited.
5. Emergencies, accidents and breakdowns
Prioritise safety and move away from immediate danger where possible. Call 112 or appropriate emergency responders when necessary, notify a trusted person, and report an incident to the platform when safe to do so. Do not rely exclusively on in-app notifications for emergency assistance.
6. KYC and trust
Verification and ratings may help users make informed decisions but never guarantee the identity, conduct, legal compliance or safety of any participant. Exercise independent judgement.
7. Reporting issues
Use the app's report/support feature or email wagadconnect@gmail.com. Include relevant ride details when possible, but avoid emailing unnecessary sensitive documents.