1. The Wagad Connect service
Wagad Connect is a technology platform that helps users find one another for pre-planned journeys. Drivers can post trips they already intend to take and offer available seats; passengers can search, request seats and coordinate directly with drivers. The platform is not an instant taxi-dispatch service and does not itself operate the listed vehicles or guarantee the availability, safety or completion of any journey.
2. Who may use it
You must provide accurate account information, use the service lawfully and be legally permitted to enter into the arrangements you make. Drivers must meet all driving age, licence and vehicle requirements applicable to their journeys. Do not impersonate others or provide false identity documents.
3. Accounts and access
Users are responsible for their account credentials and the information they submit. Features may be subject to identity or document verification. Accounts may be restricted for legitimate safety, legal or abuse-prevention reasons. You can request account deactivation or deletion; see the account-deletion page.
4. Posting and finding rides
Drivers must share truthful departure date, time, origin, destination, seat capacity, vehicle and contact information. A passenger's request is not a confirmed booking until the driver approves it. Availability can change; participants should confirm practical details directly before the journey.
5. Free platform and travel contributions
- Wagad Connect currently charges users no platform commission, booking fee or subscription.
- Any amount displayed for a planned ride represents a driver-proposed travel-cost contribution, not a Wagad Connect service charge.
- The amount and arrangements must be transparent and agreed between the involved users; Wagad Connect does not currently collect, hold, settle or refund ride payments.
- No wording on this site authorises paid commercial transport or exempts users from applicable vehicle, transport, licensing, permit, tax or insurance rules. Drivers must verify that the particular arrangement is lawful.
6. Driver obligations
Drivers are responsible for their licences, registrations, insurance, PUC, permits (where required), safe seating capacity, vehicle condition, actual route and lawful driving conduct. For full guidance see Driver Responsibilities.
7. Passenger obligations
Passengers should review the ride and vehicle information, follow lawful safety instructions, behave respectfully, arrive at the agreed pickup point and refrain from carrying illegal or dangerous goods.
8. Cancellations and ride status
Drivers and passengers should cancel promptly when plans change. Requests, cancellations, ride start and completion are governed by the app's available workflows. A driver may reject a request, and pending requests may expire or be cancelled when circumstances change.
9. KYC and user information
Where KYC or verification features are used, you must provide truthful information. Verification is a trust measure only and is not a guarantee of anyone's identity, reliability, character or driving ability. Do not misuse documents or information shared with you.
10. Chat, ratings and reports
Use communication features for legitimate journey coordination. Threats, harassment, stalking, scams, abusive speech, sexual misconduct and fraudulent complaints are prohibited. Ratings and reports must reflect genuine experiences.
11. Emergencies and safety
Use personal judgement; verify the driver and vehicle before boarding and do not travel when you feel unsafe. In India dial 112 for immediate emergency assistance. App SOS and reporting features are supplementary and are not substitutes for emergency services. Read Safety Guidelines.
12. Prohibited activity
Illegal passenger transport, intoxicated or unsafe driving, overloading, discrimination, trafficking, illegal goods, fraud, identity misuse, unlawful solicitation and any conduct that endangers people are prohibited.
13. Platform role and limits
Wagad Connect helps users connect and coordinate. We do not guarantee ride availability, user conduct, precise timing or uninterrupted service. Nothing in these Terms excludes rights, liabilities or obligations that cannot lawfully be excluded under Indian law.
14. Intellectual property
Wagad Connect's name, site design and app materials belong to their respective owners. You may not misuse the platform, scrape protected data or misrepresent your affiliation with us.
15. Privacy and data handling
Our Privacy Policy explains what information is processed, why, who may receive it and how to request access, correction or deletion where applicable.
16. Changes and governing law
We may update these Terms to reflect service changes or applicable law and may notify users as appropriate. These Terms are governed by Indian law, subject to applicable mandatory consumer and jurisdiction rules.
17. Contact
For support, grievances or questions: wagadconnect@gmail.com. See also Contact.